return policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 14 days of the purchase date.
All returned items must be in new and unused condition, will all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at info@greatbear.eu to obtain a Return Merchandise Authorization (RMA).
After receiving RMA, place the item securely in its original packaging and mail your return to the following address:

Medical Logistic
Attn: Returns
60K
Motstraat
Mechelen B-2800
Belgium

Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.

REFUND
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least 7 days from the receipt of your item to process your return or exchange.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy please contact us through Email, WhatsApp or phone call at:
+32 468215264
info@greatbear.eu